Grappling with integrating complex systems, ensuring cost efficiency, and scaling operations to meet dynamic market demands are all challenges that can stifle growth if not managed adeptly.

Tools such as ServiceNow, a cloud-based platform, can automate and integrate business operations, streamlining your digital workflows across IT services and management, customer service, and security operations. 

While this integration is powerful, it can become complex, leading to challenges in maximizing the full potential of the platform without specialized expertise.

This is where you turn to ServiceNow managed service providers. They can offer tailored support and solutions to leverage ServiceNow’s capabilities effectively and make sure your business can focus on growth without being hindered by operational inefficiencies.

Key Benefits of Partnering with a Trusted ServiceNow Provider

Partnering with a reliable ServiceNow managed service provider offers numerous advantages, notably in optimizing business workflows, enhancing cost efficiency, speeding up problem resolution, and smoothly scaling operations. Let’s look at some real-world examples that illustrate these benefits vividly:

Optimizing Business Workflows

ServiceNow management plays a crucial role in optimizing business workflows by automating processes and reducing manual tasks. This automation leads to fewer errors and a more efficient workflow, which can significantly enhance productivity across various business functions. 

Companies that implement ServiceNow can see a transformation in their operational efficiency, as it allows for the integration and management of different services and applications within a unified platform. Partnering with a trusted provider to help with this integration goes a long way in simplifying complex processes and making the management of workflows more efficient​

Cost Efficiency and Faster Problem Resolution

Another major advantage of utilizing a managed ServiceNow provider is the reduction in both operational costs and the time it takes to resolve issues. ServiceNow's efficient automation capabilities not only reduce the need for manual intervention but also speed up the resolution of IT and customer service issues. 

Having faster problem resolution contributes to lower downtime and increases the availability of services critical to business operations. Additionally, by automating routine tasks, companies can allocate their resources to more strategic initiatives, further optimizing costs and enhancing service delivery. Focus Brands, through their implementation of ServiceNow CSM, achieved a stable and scalable customer service management solution that resulted in more efficient workflow management between IT and user communities, such as employees and franchise owners.​

Scaling Operations Smoothly

ServiceNow also offers significant benefits when it comes to scaling operations. Its cloud-based infrastructure supports scalability by allowing businesses to easily add or modify their services without significant investments in physical infrastructure. 

Having this capability in your back pocket is particularly beneficial for businesses experiencing rapid growth or those needing to scale down due to fluctuating demands. 

A manufacturing company, Sonny’s The CarWash, implemented ServiceNow and modernized its IT environment, which led to streamlined IT service management. The integration now allows business analysts at Sonny’s to easily transfer support requests to their consulting team, enhancing operational efficiency and scaling capabilities.

ServiceNow's scalability ensures that businesses can adapt quickly to changing market conditions without compromising on performance or incurring unnecessary costs.

How to Choose the Right ServiceNow Managed Service Provider

Choosing the right ServiceNow Managed Service Provider is the most essential component of ensuring that your ServiceNow implementation aligns with your business goals and delivers your desired outcomes. 

Here's a comprehensive checklist and criteria to help you make an informed decision:

1. Define Your Business Needs

Start by understanding your specific business objectives with ServiceNow. Whether it's improving customer service, streamlining operations, or enhancing the performance of your IT team, clearly defining your goals will help you identify the right provider that specializes in those areas.

2. Evaluate ServiceNow Expertise

Choose a partner with a proven track record in ServiceNow implementations. Look for certifications, specializations, and a portfolio of successful projects that demonstrate their expertise​.

3. Industry Experience

Select a partner with experience in your specific industry. This ensures they understand your unique challenges and can tailor the ServiceNow platform to meet your specific needs​.

4. Comprehensive Service Portfolio

Ensure the MSP offers a broad range of services from initial implementation to ongoing support and maintenance. A full-service partner can provide comprehensive support throughout your ServiceNow journey.​

5. Customer Success Focus

Consider their approach to customer success, including end user adoption, training, and change management strategies to ensure your organization fully benefits from the ServiceNow platform.​

6. Innovation and Flexibility

Look for a partner who demonstrates flexibility and innovation in solving unique challenges and can adapt to your changing needs over time​.

7. Longterm Support and Maintenance Costs

Evaluate the MSP's support offerings post-implementation. Reliable ongoing support is vital for addressing any issues and for the continuous optimization of your ServiceNow environment.

8. Reputation and Reviews

Check reviews and testimonials to gauge the MSP's reliability and the quality of their service delivery. Reputation in the market can be a good indicator of their service quality.​

9. Strategic Partnership Level

Consider their partnership level with ServiceNow. Higher-tier partners often have a proven track record and a deeper commitment to the ServiceNow ecosystem.​

10. Cultural and Strategic Fit

Ensure that the MSP's working style and corporate culture align with your own. A good cultural fit enhances collaboration and project execution​.

The 7 Best ServiceNow Managed Service Providers in 2024

1. MSH

2. Cognizant

3. Accenture

4. Infosys

5. EY

6. IBM

7. Capgemini

1. MSH

Here at MSH, we don't just talk the talk; we walk it, live it, and deliver it. As self-advocates, we proudly vouch for our expertise and accomplishments in the realm of ServiceNow solutions. MSH has been instrumental in transforming businesses through tailored ServiceNow implementations, particularly excelling in sectors like finance, healthcare, and technology. Our understanding of client-specific challenges allows us to configure solutions that not only meet but exceed expectations.

Our services revolve around comprehensive enterprise technology consulting, ServiceNow implementations, IT service management (ITSM), IT operations management (ITOM), and even software quality assurance. At MSH, we believe in fitting like a glove with our clients, so that we're not just a provider but a partner who grows with you.

And let's not forget, while we are confident in our abilities, we're also big believers in healthy competition—may the best firm win! With that said, let’s look at some of the ServiceNow managed services offerings you can pick from.

2. Cognizant

Cognizant stands out as one of the leading professional services companies, providing a wide range of digital solutions, including extensive ServiceNow capabilities. With a focus on transforming business, operating, and technology models for the digital era, Cognizant leverages its strong partnership with ServiceNow to deliver end-to-end digital transformation solutions that are tailored to meet the specific needs of their clients across various industries​.

Their services encompass a comprehensive suite designed to optimize digital workflows and enhance the integration of IT operations management, HR solutions, and customer service management, among others. Cognizant's approach is not just about implementing technology but about driving meaningful business outcomes through innovative use of the ServiceNow platform, which includes automation, process improvements, and enhanced operational effectiveness​.

Clients of Cognizant range from large enterprises to public sector organizations, with services that extend across different sectors including healthcare, technology, and education. Their ability to align digital transformation strategies with business goals makes them a preferred partner for companies looking to leverage ServiceNow for business agility and productivity​.

3. Accenture

Accenture, a global professional services company, excels in integrating digital, cloud, and security solutions across a broad spectrum of industries. Recognized for its comprehensive capabilities in ServiceNow services, Accenture delivers transformative outcomes through its strategic use of the ServiceNow platform, helping clients enhance operational efficiency and foster innovation​.

Accenture's ServiceNow services are distinguished by a robust track record of success in various sectors including banking, healthcare, and retail, among others. This versatility is backed by its deep industry knowledge and extensive experience in both implementing core ITSM solutions and driving broader digital transformation efforts across enterprise workflows.​

Services offered by Accenture include IT service management, customer service management, and user experience design, all facilitated through the ServiceNow platform. 

4. Infosys

Infosys is a prominent global player in next-generation digital services and consulting, supporting clients across more than 50 countries. Their prowess in leveraging the ServiceNow platform to drive digital transformation is well recognized in the industry. Infosys has consistently demonstrated its capability to transform enterprise service management (ESM) landscapes using ServiceNow, making significant inroads in sectors such as healthcare, finance, and retail​.

The company offers a comprehensive array of services on the ServiceNow platform, focusing on IT service management, customer service management, human resources service delivery, and more. Infosys is noted for its Enterprise Service Management Café, an AI-powered solution that expedites ServiceNow deployments by providing ready-to-use process templates and pre-configured code, significantly reducing implementation timelines​.

5. EY

EY (Ernst & Young) is a global leader in assurance, consulting, strategy and transactions, and tax services. The firm is renowned for its commitment to building a better working world, offering services that foster trust in the financial markets and help clients transform their businesses​.

EY has effectively leveraged its alliance with ServiceNow to enhance digital transformation capabilities across various sectors including healthcare, public sector, and financial services.

The services offered by EY in their ServiceNow partnership include operational technology security and service management, risk optimization, and employee experience enhancement. EY's approach focuses on blending strategic advisory services with comprehensive technology implementations, aimed at driving significant value in governance, risk management, and compliance​.

6. IBM

IBM, a powerhouse in the technology services industry, is recognized for its comprehensive consulting and technology solutions. Leveraging its extensive expertise in IT and business processes, IBM collaborates with a wide range of clients, from government entities to large corporations across various sectors including healthcare, finance, and retail. This diversity helps them craft tailored ServiceNow solutions that significantly enhance operational efficiency and service management​.

IBM's ServiceNow offerings are robust, focusing on transforming enterprise operations through advanced integrations and implementations. Their services span across IT service management (ITSM), IT operations management (ITOM), and IT asset management (ITAM), which are designed to streamline business processes and improve service delivery. IBM also brings its prowess in AI and analytics through the integration of IBM Watson, enhancing the ServiceNow platform's capabilities to drive more intelligent workflow automation and decision-making​.

7. Capgemini

Capgemini, a global leader in consulting, digital transformation, technology, and engineering services, offers a deep well of expertise across various industries. Known for its comprehensive approach to solving business challenges, Capgemini leverages the power of the ServiceNow platform to enhance enterprise operations through digital transformation. Their clientele spans multiple sectors including finance, healthcare, public sector, and retail, providing them with robust digital solutions that drive efficiency and innovation​.

Capgemini's ServiceNow services encompass a range of offerings from IT service management and customer service management to human resources and security operations. They are particularly noted for their ability to integrate ServiceNow into comprehensive enterprise service management solutions, aiming to transform and manage entire business processes effectively​.

Big Takeaway

Partnering with a ServiceNow managed service provider offers substantial benefits for businesses looking to streamline operations, enhance cost efficiency, and scale effectively. 

If you're ready to unlock the full potential of ServiceNow and transform your business processes, consider reaching out to MSH for a consultation.

Our team of experts is ready to tailor a ServiceNow solution that aligns perfectly with your business goals and sets your business on the path to enhanced efficiency and success.