Proactive IT Support and Help Desk Staffing To Prevent Disruption

Reliable IT support and help desk professionals, exactly when you need them. MSH leverages advanced recruiting strategies, deep technical expertise, and proprietary hiring technology, Aeon, to quickly deliver top-tier IT talent to support your business operations.

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When it comes down to it, your priority is keeping systems running smoothly and ensuring end users get the support they need—fast.

What shouldn’t be your priority? Scrambling to source, screen, and hire the right IT support professionals.

That’s where MSH comes in. We streamline your IT support hiring process by identifying and onboarding skilled professionals—seamlessly integrating them into your operations. From sourcing and vetting to compliance and payroll, we handle it all.

Stay agile, scale your support team effortlessly, and let MSH manage the complexities of IT help desk staffing.

How It Works

We take a structured, consultative approach to IT support staffing, ensuring you get the right people, at the right time, for the right price.

1. PersonalizedConsultation

We analyze your specific IT support needs—whether you require Tier 1 troubleshooting, escalation management, or full-service help desk support—to build a staffing plan that fits seamlessly into your existing workflow.

2. Candidate Selection

Using our vast network, advanced sourcing technology, and industry expertise, we identify top-tier IT professionals with the right skill sets, certifications, and experience.

3. Seamless Screening

We evaluate candidates for both technical skills and soft skills—ensuring they not only meet your job requirements but also fit your company culture and customer service expectations.

4. In Depth Qualification

Beyond job descriptions and resumes, we assess problem-solving capabilities, communication style, and adaptability—critical traits for help desk and IT support professionals.

5. Tailored Recommendations

We present only the most qualified candidates, allowing you to quickly select from a shortlist of vetted IT support professionals.

6. Interviews and Offers

We manage interview scheduling, candidate communication, and offer extensions—streamlining the hiring process so you can focus on running your business.

Our Trusted Advisors

Kurt Vosburgh

Vice President of Sales, Global Technology

Kurt uses strategic insight, optimized solutions, and a collaborative approach to provide talent solution programs to clients, from implementation to support—managing external partnerships and internal delivery teams.

Sayan Bhattacharya

Managing Director

Bringing over a decade of experience in technology and management, Sayan is known for his dynamic approach. He has a notable history of transforming IT projects, combining extensive management expertise with a passion for technology.

Matt Gorman

Chief Revenue Officer

Based in Connecticut, Matt brings 15+ years of leadership experience in the staffing and recruiting industry. He has extensive experience aligning business behind revenue, bridging C-Suite, optimizing strategy, and leveraging labor as a means to production.

Kate McHugh

Director of Business Development

Kate McHugh is the Director of Business Development, North America at MSH, where she drives growth initiatives across the region. With a strong background in sales and technology solutions, she’s been pivotal in expanding MSH’s reach and impact.

IT Staff Augmentation Showcase

Strategic talent planning for ground-up IT workforce development. MSH helps a leading private equity firm design an integrated talent acquisition process to ensure top-quality candidates and a lean hiring process.

Challenge

Blackstone experienced rapid growth, leading to a quadrupling of hiring needs in their Innovations/Tech group.
The increased demand highlighted the need to streamline feedback, interview, and onboarding processes for faster hiring.
MSH Talent Solutions was engaged to replace a contingent vendor that previously handled one-off hiring.
Blackstone tasked MSH with designing an integrated talent acquisition process to ensure top-quality candidates and a more efficient hiring process.

Solution

MSH Talent Solutions partnered with Blackstone, forming a strategic team to address operational challenges and relieve volume constraints.
A modified talent acquisition process was implemented to attract targeted talent and ensure consistent branding and messaging.
Technical assessments were conducted to accurately evaluate candidates' skill sets.
Thorough reporting was introduced to track and reduce time to fill, improving visibility into candidate pipelines.

Result

Improved margin while hiring high calibre talent in record time.

12% Reduction In Agency Fees

Lowered Time To Fill By 2+ Weeks

20 New HiresIn 4 Months

IT Support Staffing Solutions Built for Speed and Scalability

Seamless Workforce Management

We handle all aspects of IT support staffing, from onboarding documentation to compliance, training coordination, and payroll management.

Beyond Hiring—Workforce Optimization

We don’t just fill positions; we provide strategic consulting on process improvements, workforce planning, and efficiency optimizations.

Vendor Management

MSH streamlines vendor coordination, ensuring SLA adherence and performance tracking across multiple IT support providers.

No Detail Is Too Small

Seriously, go ahead and test us. For example, during the hiring process, our consultants will work to manage tenure standards and extensions.

Scalability Without the Hassle

Whether you need short-term support for peak seasons or a long-term IT service desk solution, we provide flexible staffing options with no long-term commitments required.

Comprehensive Reporting and Analytics

Real-time data tracking on staffing performance, response times, and cost-effectiveness, ensuring continuous improvement of IT support operations.

Frequently asked questions

Do you use AI as part of your staff augmentation services?

Yes, not only do we help the companies we work with integrate AI and ML solutions into their own products and services, AI is at the heart of our in house built hiring experience software, Aeon. AI can be key to achieving your business objectives in the current market.

What other capabilities do you have?

MSH offers many capabilities, including Executive Search (when a company needs to hire a top-level executive), Packaged Talent Solutions (when an in-house team requires some hiring support), and Direct Hire Services (when an organization needs to fill individual roles and wants help with posting job ads, conducting research, screening candidates, interviewing, negotiating job offers, and more.)

What are the terms of the staff augmentation partnership?

If one-size-fits-all, does it really fit anybody?

Then why would anyone take this approach to hiring?

We sure as hell don't.

MSH customizes each partnership and collaborates with you based on your unique needs.

You deserve to love the hires you make and work with a staff augmentation company that truly gets you.

What else should I know about MSH?

MSH is a leading technology-enabled staff augmentation company with a specialization in all aspects of recruitment.We can partner with you on your business transformation journey to deliver innovative solutions through the convergence of talent & technology. That includes developing hiring plans, forecasting hiring needs, searching for and reaching out to viable candidates on multiple channels, building and maintaining a network of high-quality talent, evaluating candidate qualifications and culture fit, coordinating interviews, and building relationships.In layman's terms: we're professional matchmakers.

What is IT support and help desk staffing?

IT support and help desk staffing is the process of sourcing, hiring, and managing skilled professionals to handle technical support requests, troubleshoot IT issues, and ensure seamless end-user experiences.

At MSH, we go beyond just filling positions—we build high-performing IT support teams that integrate seamlessly into your existing workflow. Whether you need Tier 1 troubleshooting, escalation management, or fully outsourced service desk operations, we handle the entire process, from talent acquisition to onboarding and workforce optimization.

How can help desk staffing benefit my organization?

A well-staffed IT support team reduces downtime, improves employee productivity, and enhances customer satisfaction while allowing your internal IT team to focus on strategic initiatives instead of firefighting technical issues.

MSH provides faster issue resolution, a scalable workforce that adjusts based on demand, cost optimization with nearshore and offshore talent options, pre-vetted IT professionals, and full compliance with seamless integration into your existing operations.

What industries do you support most often?

MSH has deep expertise in technology, healthcare, private equity, and professional services, but our IT support staffing solutions scale across any industry that relies on seamless IT operations and high-quality customer experiences.

We frequently support financial services and private equity firms that require secure, compliant IT operations, healthcare and life sciences companies that need HIPAA-compliant IT support, retail and eCommerce businesses that depend on 24/7 help desk support, technology and SaaS companies that need scalable tech support teams, and manufacturing and logistics companies that require IT support for supply chain and production systems.

What are some examples of roles you commonly place?

We staff both short-term and long-term IT support positions, including help desk technicians, IT support specialists, service desk analysts, technical support engineers, desktop support technicians, IT operations coordinators, field support technicians, and network support analysts.

MSH provides both on-demand and project-based IT staffing solutions, ensuring that your team has the right mix of skills to support business operations.

Do you provide both on-site and remote IT support staffing?

Yes, MSH offers both on-site and fully remote IT support staffing based on your organization’s needs. On-site staffing is ideal for companies that need hands-on IT support, equipment troubleshooting, or in-person service desk teams.

Remote and hybrid staffing options allow for cost-effective, flexible support, ensuring round-the-clock coverage across multiple time zones.

What certifications do your IT support professionals have?

The IT professionals we place are vetted based on technical expertise, industry experience, and alignment with your specific business needs. While certification requirements vary by role, MSH ensures that our candidates meet or exceed industry standards for IT support and help desk services.

If your organization requires professionals with certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified (MCSA, MCSE), or Cisco Certified (CCNA, CCNP), we source talent accordingly.

Our rigorous screening and qualification processes ensure that every professional we place has the skills and credentials necessary to excel in your IT environment.

Get expert IT support staffing when you need it most

Schedule a consultation with our staffing experts to see how MSH can streamline your IT support hiring process quickly and efficiently.

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