You don't need another ServiceNow partner who implements a default template and walks away. Your internal team is capable, but between incident queues, competing priorities and daily operations, optimizing the platform keeps getting pushed to next quarter. A bad implementation means your team ends up managing workarounds instead of workflows while the platform you invested in collects dust as an expensive ticketing system.
MSH makes sure that doesn't happen. Our ServiceNow consulting firm brings a structured methodology to every engagement, from ITSM and ITOM configuration to custom application development and cross-platform integrations. Whether you need a greenfield implementation, an optimization of your current instance or ongoing managed support, we deliver results your leadership can measure.
With nearshore and offshore delivery that reduces costs by up to 30%, getting started is simple. Speak with our team to get on your approved vendor list and we can move as fast as you need.
How MSH Delivers ServiceNow Consulting
Speak with our team to conduct an assessment and determine the customized option that best fits YOUR needs.
1. Map What Exists
Your current ServiceNow configuration, business processes and gaps get documented before a single change is made. This assessment becomes the foundation for every decision that follows.
2. Build Your Roadmap
A ServiceNow roadmap aligned to your actual business objectives, not a generic template. We define which modules to prioritize, what integrations matter most and what success looks like at 30, 60 and 90 days.
3. Define How It Runs
Delivery structure, SLAs, KPIs and governance get documented before development begins. We agree on how decisions get made, how progress gets reported and how issues get escalated upfront.
4. Configure and Integrate
Custom workflows, module configuration, platform integrations with Salesforce and ERP systems and security testing all happen in a controlled environment. Nothing goes near production until it is validated.
5. Launch With Confidence
End user training, acceptance testing and post-deployment monitoring make sure the platform performs under real conditions. Your team gets hands-on support so adoption does not stall at go-live.
6. Keep Getting Better
Continuous improvement through production support, ongoing enhancements and performance tuning that spans the first 90 days and beyond. Faster feature releases. Better reporting. Room to think strategically.
Our Trusted Advisors
Arun Krishnakumar
Chief Architect
Accomplished Chief Architect with a proven track record of exceeding revenue targets through innovative, value-driven sales techniques and customer-centric adoption strategies. Skilled at leveraging technical expertise to drive business transformation across diverse industries. Recognized for consistently forging executive relationships built on trust and delivering measurable outcomes aligned with business metrics across various functions.
Mitchell Smith
Director of DevOps
Experienced DevOps Manager/Lead Engineer with a demonstrated history of working complex critical systems within the Telecoms Industry. Delivery Orientated, with a focus on always learning and adapting. Strong information technology professional with a BSc(Hons) focused in Software Engineering from University of Hertfordshire.
Luke McConnell
Data Architect
Data and Analytics Architect with expertise in building enterprise-scale platforms that transform raw data into actionable insights. Passionate about leveraging cloud technologies to automate processes, deliver predictive tools, and empower leaders to make data-driven decisions. A continuous learner with a commitment to advancing technologies that democratize data science for businesses of all sizes.
Dipak Shaw
Technical Project Manager
Senior IT Leader and Data Management Expert with extensive experience in architecting and delivering enterprise data solutions. Skilled in SAP, data governance, and analytics, Dipak has a proven ability to align technical strategy with business objectives. Adept at leading cross-functional teams to streamline processes, optimize data assets, and drive measurable value. Passionate about enabling organizations to harness the power of data for informed decision-making and innovation.
How MSH Partnered with ADT to Build a Data Powerhouse Through Enterprise Analytics and Reporting Modernization
MSH played a pivotal role in transforming ADT’s data infrastructure and reporting capabilities, enabling the DNA-Marketing Team to achieve critical milestones throughout the year. From modernizing outdated processes to building scalable systems that unify data across the enterprise, the team tackled complex challenges with precision. Their work not only streamlined operations but also empowered leadership with actionable insights and enhanced customer engagement across key initiatives.
Result
"As we approach the end of the year, I want to look back and congratulate our MSH, off-shore team for all the outstanding work that they have done throughout this year, without which, the DNA-Marketing Team’s accomplishments would not have been possible. Thank you very much for all your hard work and achievements throughout the year.”
Andrea Ciba - Product Owner
Provide the business with cleaner, faster and more consistent data to promote self-service. Data Maturity score improved from 1.6 to 1.8 out of 2.0.
Decommission of on-prem Legacy system with Cloud based system by GCP. It saves software & hardware expenses in ADT up to $1M cost saving.
Optimised data pipeline job for faster data refresh & also making sure to reduce cloud compute unit consumption, which resulted in significant cost savings.
End-to-End ServiceNow Consultation
ITSM Implementation and Optimization
Incident, problem, change and request management configured for how your teams actually work. Built to reduce manual effort and give leadership real visibility into service delivery.
ITOM and Infrastructure Visibility
Discovery, service mapping and event management that shows you what is happening across your infrastructure before it breaks. Move from reactive firefighting to proactive operations.
Custom Application Development
Applications built on the ServiceNow platform for HR service delivery, finance case management, facilities operations and any workflow that benefits from automation and centralized tracking.
ServiceNow Integration Services
Connect ServiceNow to Salesforce, ERP platforms, cloud infrastructure and collaboration tools. Eliminate data silos and create a unified view of operations across business lines.
Platform Migration and Upgrades
Migrate from Cherwell, BMC Remedy or HP Service Manager to ServiceNow with full data migration, process mapping and user training. Existing customers get version upgrades and optimization.
Managed ServiceNow Support
Ongoing monitoring, maintenance, enhancement and production support through our global delivery model. Nearshore and offshore teams provide cost-effective coverage through ISO certified operations.
Data Technology Capabilities
ITSM (IT Service Management)
We configure incident, problem, change and request management workflows that integrate with your existing processes and actually get adopted by your teams.
ITOM (IT Operations Management)
Discovery, service mapping and event management for full infrastructure visibility. Proactive operations replace reactive firefighting when your team can see problems before they become outages.
CSM (Customer Service Management)
Customer-facing service workflows that connect front-line operations to back-office systems. Designed to improve resolution times and give customers visibility into the status of their requests.
HRSD (HR Service Delivery)
Employee onboarding, case management and self-service portals that reduce HR's administrative burden. Automate the repetitive requests so your HR team can focus on people, not paperwork.
SecOps (Security Operations)
Vulnerability response and security incident response integrated directly into IT workflows. When a security event triggers, the right teams get notified and the right processes activate without manual handoffs.
CMDB (Configuration Management Database)
The single source of truth for your infrastructure components, their relationships and dependencies. A well-maintained CMDB is the backbone of effective service management, change impact analysis and incident resolution.
Frequently asked questions
Speak with our team and we will have a plan in front of you within the week.