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Hiring for skill feels safe; hiring for will builds transformation. In this episode, we sit down with Malvika Jhangiani, Chief Human Resources Officer of FARO Technologies. With global HR leadership experience spanning multinational organizations across the US, India, and the Middle East, Malvika has led large-scale transformations inside complex, matrixed businesses. Malvika shares why her core hiring philosophy is “hire for will, not skill,” and how learning agility consistently outperforms credentials. We explore what global companies get wrong about inclusion, why transformation fails without stakeholder alignment, and how HR leaders must balance global consistency with local cultural nuance. She also breaks down how AI is becoming HR’s newest coworker — freeing up time for more strategic, creative work.
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Discover how MSH connects you with top ServiceNow talent, including admins, developers, and consultants. Fast, tailored, and reliable hiring solutions.
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We dive deep with Kevin Dooley, Chief Human Resources Officer at IQVIA Laboratories. Kevin brings 20 years of global HR leadership experience, from building a 3,000-person function at Deutsche Bank to senior roles at Colgate-Palmolive and PepsiCo. The conversation explores how AI is reshaping the workplace, the critical difference between being a passenger versus a pilot in technological adoption, and why understanding the business is essential for creating real value in any organization.